Frequently Asked Questions
- Do you accept Day Guests?
Millcroft Spa is accepting Day Spa Guests Monday – Friday, excluding holidays. For weekend and holiday bookings, Day Spa guests are welcome to book appointments up to two weeks in advance of the selected date based on availability.
- What are the prices for entry?
Day passes for the hot spring pools may be purchased for $75 per person and available Monday – Friday only from 8:00 a.m. – 9:00 p.m. on a first come first serve basis and can be purchased by calling (519) 941-8111 ex. 525357 directly, day of and cannot be purchased in advance. Treatments valued at $100.00 or more per person include entry 2 hours prior to the service time and anytime after until 9:00 p.m. Treatments valued less than $100.00 per person will incur a $35.00 day pass fee per person to use the facilities.
The facilities are open from 8:00 a.m. – 9:00 p.m. daily. Guests staying at the hotel overnight will enjoy access to the facilities from 2:00 p.m. on the day of arrival until 12:00 p.m. on the day of departure.
- Is there parking available?
Complimentary parking is included.
- Do I have to stay at the hotel to access the spa?
No, the spa accepts day guests & hotel guests.*
*Day Guests are able to book weekdays Monday-Friday, leaving Saturday and Sunday for hotel reservations.
- What are the Conditions and Cancellation Policy?
72-hour cancellation applies to all individual treatments. Full charges apply to any treatments cancelled within the policy. The Corporate Group cancellation policy is 30-days prior. Full charges apply to any treatments cancelled within the policy.
- How old do you need to be to visit the spa?
There is no age limit to have spa services. Please also note that children under the age of 12 are only permitted in our indoor pool area as the hot pools, steam and sauna are not safe for children under the age of 12.
- What are your opening hours?
Daily: 8:00 a.m. – 9:00 p.m. for Hotel Guests
Monday – Friday: 9:00 a.m. – 6:00 p.m. for Day Guests
- How far ahead should reservations be made?
We recommend that you book as soon as possible. We are currently booking 2-3 months in advance, availability can be limited, especially on weekends and during holiday periods. Please note that RMT (Registered Massage Therapist) massage may sell out sooner than our other face & body care treatments.
- What should I bring?
Please plan to arrive 30 minutes prior to your appointment time to register and change before your treatment. Arriving just in time will cheat you of precious minutes of your service. We complete each experience punctually so the next client will not be delayed. A locker, robe, and towels will be provided. You are advised to leave your valuables at home as the spa can not assume responsibility for lost or misplaced items. Please bring your workout clothing and a bathing suit so you may enjoy our facilities including our fitness room, indoor and outdoor heated pool, sauna, steam room, and of course our wonderful outdoor hot spring pools and polar plunge pool.
- Do you accept US Dollars?
- Can we eat on site?
Yes, the spa has a café to enjoy a snack, lunch or drinks.
No outside food or drink is permitted for consumption within the spa or in the spa facilities.
- Are children allowed on site?
Children are allowed on site. Please note that spa is a whisper zone and care should be taken to ensure a tranquil environment.
- Is the site accessible for people with reduced mobility?
Yes, the spa is elevator accessible. Hydraulic beds are also an option available. Please mention your needs at the time of booking so we can accommodate you.
- Do you accept groups? Do you have special group rates?
Yes we accept groups for a corporate retreat, a bridal party, or a girls’ getaway.
We offer discounts for Corporate Groups based upon: 6+ Guests = 10% discount (Monday-Friday only) (Individual treatments only, RMT massage & packages not included).
- Are registered massage therapists available? Do you provide insurance receipts?
Yes Millcroft Spa employs both Registered Massage Therapists and Holistic practitioners. We have both male and female therapists, specific requests will try to be accommodated at the time of booking however same day changes are not permitted. Yes we provide insurance receipts. If you need an insurance receipt please request this at the time of booking.
- Are there any restrictions to any of the treatments available?
Yes, 80 minute massages are only available Monday – Friday.
- Can we purchase spa products on-site?
Yes. Continue your transformation with a personalized lifestyle program. Spa home care is available for purchase in our retail boutique.
Reserve Your Treatment
We encourage you to book in advance to ensure ultimate relaxation. Call 1-800-383-3976 to book your treatment.