Millcroft Spa FAQ

Yes, we welcome day spa guests seven days a week.

Guests with a booked treatment are invited to enjoy full access to the spa facilities 3 hours prior to your spa service and 3 hours after, a total of 6 hours.

Yes, day passes are available Monday through Thursday only and include access to:

• Outdoor hot spring pools
• Outdoor swimming pool
• Polar plunge pool
• Indoor pool
• Jacuzzi
• Dry sauna and steam room

Day passes:

• $85 per person + tax
• Please be advised that Day Spa Passes will be $115 plus tax per person from December 21 – 31, 2026 from Monday to Thursday.
• Include six hours of access:
  • 8:00 a.m. – 2:00 p.m.
  • 3:00 p.m. – 9:00 p.m.
• Include a locker, robe, towel and sandals

To maintain a tranquil environment, availability is limited.

Unwind under the evening sky with our Twilight Hot Springs Pass, available Tuesday through Thursday from 3:00 p.m. to 9:00 p.m. from October 7 – December 17, 2026 & January 5 – May 27, 2027. Enjoy access to Millcroft Spa’s indoor and outdoor pools, hot springs, jacuzzi, dry sauna, and steam room for just $65 per person.

Looking to make relaxation a regular ritual? Purchase our Twilight Escape Package and receive 6 twilight visits for $360, saving $30 off the regular rate. Perfect for after-work wellness, date nights, or peaceful evenings surrounded by nature. Advance reservations are required and subject to availability. Book your Twilight Escape Package today by calling 519-941-8111 Ext. 525371

Please note:

• Blackout dates apply during holidays and peak periods
• Day pass fees are waived for hotel guests and guests with spa treatments

Day passes can be purchased online. Once purchased, you will receive a confirmation with a QR code that you will need to present at Millcroft Spa to be scanned upon your arrival. Passes are non refundable once purchased.

Yes, complimentary on-site parking is available.

• Individual treatments: 72-hour cancellation policy (full charges apply within this window)
• Corporate groups: 30-day cancellation policy

For day passes:

• 72 hours’ notice is required to cancel or modify without penalty
• Late cancellations or no-shows will be charged in full

Day passes are held until:

• 12:00 p.m. (morning passes)
• 7:00 p.m. (evening passes)

• Ages 12+: facials and nail services
• Ages 16+: all other treatments and access to hot spring pools

Guests under 18 must be accompanied by a parent or legal guardian during treatments.

The spa is open daily from 8:00 a.m. to 9:00 p.m.

We recommend booking as early as possible. Appointments are often booked 2–3 months in advance, especially on weekends and holidays.

Please note that Registered Massage Therapy (RMT) appointments may book up more quickly.

Please arrive 30 minutes early to check in and change.

We provide:

• Locker
• Robe
• Towels

Please bring:

• Bathing suit

We recommend leaving valuables at home, as the spa is not responsible for lost items.

Yes, we accept US currency.

Yes, the Spa Café offers a selection of snacks, light meals and beverages.

Please note that outside food and drink are not permitted within the spa or its facilities.

Yes, guests 12 years and older are welcome for select treatments, and guests 16 years and older may access the hot spring pools.

Please note the spa is a quiet, relaxation-focused environment, and guests are asked to respect this atmosphere.

Yes, the spa is fully accessible by elevator, and hydraulic treatment beds are available. Please let us know your needs at the time of booking.

Yes, we welcome groups for corporate retreats, bridal parties and social getaways.

Corporate group offer:

• 6+ guests: 10% discount (Monday–Friday only)
• Applies to individual treatments only (excludes RMT massage and packages)

Yes, we offer both Registered Massage Therapy (RMT) and holistic treatments.

• Insurance receipts are available upon request
• Our team consists of male and female therapists. Although we try to accommodate requests, we cannot guarantee preferences
• Same-day therapist changes cannot be guaranteed

Yes, 80-minute massages are only available Monday through Friday.

Yes, a curated selection of spa products from industry-leading lines, such as Babor, Glow Skin Beauty and BioEffect, is available in our retail boutique to help you continue your experience at home.