-
Is parking available at Inn On The Twenty?
Yes, complimentary on-site parking is available.
-
Do I need to stay at the hotel to use the spa?
No, Spa on the Twenty welcomes both day guests and hotel guests daily.
-
What is your cancellation policy?
- Individual treatments: 72-hour cancellation policy (full charges apply within this window)
- Corporate groups: 30-day cancellation policy
-
What is the minimum age to visit the spa?
- Ages 12+: facials and nail services
- Ages 16+: all other treatments
Guests under 18 must be accompanied by a parent or legal guardian during treatments.
-
What are your spa hours?
The spa is open daily from 9:00 a.m. to 5:00 p.m.
Extended hours may be available for group bookings upon request.
-
How far in advance should I book a spa appointment?
We recommend booking as early as possible. Availability may be limited within three weeks of arrival, especially on weekends and holidays.
-
What should I bring to my spa appointment?
Please arrive 20 minutes early to check in and change.
We provide:
- Locker
- Robe
- Slippers
We recommend:
- Leaving valuables at home
- Bringing anything you may need for comfort before or after your treatment
-
Do you accept US dollars?
Yes, we accept US currency.
-
Is food available at the spa?
Yes, we offer a selection of fresh fruit and light spa snacks in our lounge.
For a more substantial meal, we recommend dining at the Inn On The Twenty Restaurant.
-
Is the spa accessible?
Yes, the spa is accessible. Please let us know your needs at the time of booking so we can best accommodate you.
-
Do you offer group bookings or special rates?
Yes, we welcome groups for corporate retreats, bridal parties, and social getaways.
Corporate group offer:
- Applies to individual treatments only (excludes RMT massage and packages)
- 6+ guests: 10% discount (Monday–Friday only)
