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Inn on the Twenty

Spa Etiquette


To prepare for a day of pampering, we kindly ask that patrons arrive 30 minutes before the start of their appointment. This provides ample time to change, decompress and fill out a health profile. Late arrivals may result in the shortening of treatments to avoid inconveniencing other spa guests. A full treatment fee will be applied.

Day guests are required to provide a credit card to book, while inn guests may have spa charges applied to their room. To ensure maximum relaxation and enjoyment of our spa, guests must be 16 years or older.

Cancellation Policies

Cancellation of individual appointments less than 72 hours in advance will result in a full charge. Appointment times totalling more than 7 hours require 7 days’ notice for cancellation to avoid a full charge.

Lunch at the Spa

Choose from our specialized luncheon menu prepared by our renowned restaurant. Each entrée includes a seasonal dessert. Please ask at the time of booking.

Take the Spa Experience Home

Don’t let the blissful moments of the day end here! To extend the spa experience, your therapist can recommend the appropriate skincare products for the perfect at-home routine.


Gratuities are not included in the treatment price but are always appreciated for outstanding service. They can be given in the form of cash, as an addition to your credit card or debit transaction, or assigned to your guest suite.

Cell Phones

Cellular devices are not permitted in the spa. We kindly ask that cell phones are left in your secure locker or suite. The spa is not responsible for lost or stolen items.


All prices are in Canadian dollars and are subject to change. Applicable taxes are added to all spa treatments.

Reserve Your Treatment

We encourage you to book in advance to ensure ultimate relaxation. Call 905-562-8728 to book your treatment.

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