Frequently Asked Questions
- What are the prices for entry?
Day passes have been suspended. Only hotel guests will have access to spa amenities. Day Spa guests are welcome to book treatments Monday to Friday.
The hotel pool facilities are open from 10:00 a.m. – 6:00 p.m. daily. Guests staying at the hotel overnight will enjoy access to the facilities from 2 p.m. on the day of arrival until 12 p.m. on the day of departure.
- Is there parking available?
Complimentary parking is included.
- Do I have to stay at the hotel to access the spa?
Secret Garden Spa is accepting day guests Monday to Friday, excluding holidays. Spa Day Guests have access to the change room, but not the indoor pool, gym, or whirlpool.
- What are the Conditions and Cancellation Policy?
A 72-hour cancellation policy applies to all individual treatments. Full charges apply to any treatments cancelled within the policy. The Corporate Group cancellation policy is 30-days prior.
- How old do you need to be to visit the spa?
Spa guests must be at least 12 years old to receive services, and be accompanied by a parent. You must be 16 years or older to use hot tubs, saunas, or the hot springs pool.
- What are your opening hours?
The Secret Garden Spa is open daily from 10:00 a.m. – 6:00 p.m.
- How far ahead should reservations be made?
We recommend that you book as soon as possible. Within three weeks of arrival, availability can be limited, especially on weekends and during holiday periods.
- What should I bring?
Please plan to arrive 30 minutes prior to your appointment time to register and change before your treatment. Arriving just in time will cheat you of precious minutes of your service. We complete each experience punctually so the next client will not be delayed. A locker, robe, and towels will be provided. We kindly ask that guests bring their own slippers. You are advised to leave your valuables at home as the spa can not assume responsibility for lost or misplaced items. Please bring your workout clothing and a bathing suit so you may enjoy our facilities including our fitness room, indoor heated pool, sauna and steam room.
- Do you accept US Dollars?
- Can we eat on site?
Yes, we are pleased to offer our guests a selection of spa cuisine in at the Churchill Lounge. We recommend pre-ordering lunch at check in.
- Are children allowed on site?
Children 12 years and older are allowed on site. Please note that the spa is a whisper zone and care should be taken to ensure a tranquil environment.
- Is the site accessible for people with reduced mobility?
Yes, the spa is elevator accessible. Hydraulic beds are also an option available. Please mention your needs at the time of booking so we can accommodate you.
- Do you accept groups? Do you have special group rates?
Yes we accept groups for a corporate retreat, a bridal party, or a girls’ getaway. We offer discounts for Corporate Groups based upon: 6+ Guests = 10% discount (Monday-Friday only) (Individual treatments only, RMT massage & packages not included).
- Are registered massage therapists available? Do you provide insurance receipts?
Yes, we employ Registered Massage Therapists. All of our Massage Practitioners are registered with the CMTO. Reflexologists are registered with the RRCO. Receipt for submission to your private insurance is available upon request. Our team consists of male and female therapists. Although we try to accommodate requests we cannot guarantee preferences. Insurance receipt will not be issued for missed, cancelled or when using a gift card as method of payment for service.
- Can we purchase spa products on-site?
Yes. Continue your transformation with a personalized lifestyle program. Spa home care is available for purchase in our retail
Reserve your Treatment
We encourage you to book in advance to ensure ultimate relaxation. Call 1-888-669-5566 to book your treatment.