Please read our COVID-19 Update.

Prince of Wales

Spa FAQ

Frequently Asked Questions

  • What are the prices for entry? 

    If you are not staying overnight, you are welcome to visit our spa by purchasing a Day Pass for $55.00 + tax per person. Treatments valued at $100.00 or more per person include entry 2 hours prior to the service time and anytime after. Treatments valued less than $100.00 per person will incur a $35.00 day pass fee per person to use the facilities. The facilities are open from 7:00 a.m. – 10:30 p.m. daily. Guests staying at the hotel overnight will enjoy access to the facilities from 2 p.m. on the day of arrival until 12 p.m. on the day of departure.

  • Is there parking available?

    Complimentary parking is included.

  • Do I have to stay at the hotel to access the spa?

    Due to our precautions surrounding COVID-19 only guests of the hotel can access the spa at this time

  • What are the Conditions and Cancellation Policy?

    A 72-hour cancellation policy applies to all individual treatments.  Full charges apply to any treatments cancelled within the policy. The Corporate Group cancellation policy is 30-days prior.  

  • How old do you need to be to visit the spa?

    There is no age limit to have spa services. We do have a youth services menu for our younger guests. You must be 16 years of age or older to use the indoor or outdoor hot tubs and saunas.

  • What are your opening hours?

    We are open 8 a.m – 9 p.m. seven days a week.

  • How far ahead should reservations be made?

    We recommend that you book as soon as possible. Within three weeks of arrival, availability can be limited, especially on weekends and during holiday periods.

  • What should I bring?

    Please plan to arrive 45 minutes prior to your appointment time to register and change before your treatment. Arriving just in time will cheat you of precious minutes of your service. We complete each experience punctually so the next client will not be delayed. A locker, robe, slippers and towels will be provided. You are advised to leave your valuables at home as the spa can not assume responsibility for lost or misplaced items.  Please bring your workout clothing and a bathing suit so you may enjoy our facilities including our fitness room, indoor and outdoor heated pool, saunas and outdoor hot springs.

  • Do you accept US Dollars?

    Yes.

  • Can we eat on site?

    Yes, we are pleased to offer our guests a selection of spa cuisine in our lounges. We recommend pre-ordering lunch at check in.

  • Are children allowed on site?

    Children are allowed on site. Please note that the spa is a whisper zone and care should be taken to ensure a tranquil environment.

  • Is the site accessible for people with reduced mobility?

    Yes, the spa is elevator accessible. Hydraulic beds are also an option available. Please mention your needs at the time of booking so we can accommodate you.

  • Do you accept groups? Do you have special group rates?

    Yes we accept groups for a corporate retreat, a bridal party, or a girls’ getaway. We offer discounts for Corporate Groups based upon: 6+ Guests = 10% discount (Monday-Friday only) (Individual treatments only, RMT massage & packages not included).

  • Do you offer treatments for youth?

    Yes, youth services are available for ages 12 years and under. Ask us about hosting your child’s next birthday or special event with a Glamour Party.

  • Are registered massage therapists available? Do you provide insurance receipts? 

    Yes, we employ Registered Massage Therapists. All of our Massage Practitioners are registered with the CMTO. Reflexologists are registered with the RRCO. Receipt for submission to your private insurance is available upon request. Our team consists of male and female therapists. Although we try to accommodate requests we cannot guarantee preferences. Insurance receipt will not be issued for missed, cancelled or when using a gift card as method of payment for service.

  • Can we purchase spa products on-site? 

    Yes. Continue your transformation with a personalized lifestyle program. Spa home care is available for purchase in our retail
    boutique.

Reserve your Treatment

We encourage you to book in advance to ensure ultimate relaxation. Call 1-888-669-5566 to book your treatment.

Book NowFind a Hotel