Frequently Asked Questions
- Is there parking at the Prince of Wales Hotel?
There is parking behind our hotel, with direct access from King Street.
- Is parking free at Prince of Wales?
Parking is free to guests of the hotel and day-spa guests.
- How far is Niagara Falls from Niagara-on-the-Lake?
Niagara Falls is approximately a 30-minute drive from Niagara-on-the-Lake.
- How far are the wineries from Prince of Wales?
There are several wineries less than a 10 minute drive from Prince of Wales! To discover some of the region’s best wineries, we recommend taking part in the Wine Trolley Signature Tour, a guided wine tour that you can experience aboard our San Francisco-style trolley.
- What dining options are available near Prince of Wales?
Prince of Wales is close to several award-winning dining options, including The Cannery Restaurant and Tiara, with The Drawing Room, Churchill Lounge, and Noble Restaurant located in the hotel.
- Is there free Wi-Fi?
Wi-Fi is free to guests of the hotel and those enjoying services at Secret Garden Spa.
- Are there dry cleaning services available at The Prince of Wales Hotel?
Dry cleaning is available Monday through Friday, for same day service. Dry cleaning and laundry services are not available on weekends or holidays.
- Are pets allowed at Prince of Wales?
We are happy to welcome your well-behaved dog in one of our dog-friendly rooms.
Please inform us at the time of booking if you require dog-friendly accommodations. Guests who arrive with a dog without having confirmed a dog-friendly room will be asked to find alternative accommodation for their dog during their stay. Please find our dog friendly accommodations policy here.
- What room amenities are available at Prince of Wales?
To provide you with a truly exceptional experience, we offer complimentary Wi-Fi, evening turndown service, luxury bath products, and more in all accommodations. Other amenities vary by room.
- Does Prince of Wales have air conditioning?
Every room at Prince of Wales has an air conditioning and heating system that guests can control to ensure the most comfortable stay.
- Does Prince of Wales have an indoor pool?
We do! The heated indoor pool can be accessed by both guests of the hotel, as well as day-spa guests.
- Does the Prince of Wales Hotel have an elevator?
Yes, many rooms are accessible by elevator and all rooms are accessible by stairs. If you require more details please call our reservations teams at: 1-888-669-5566
- What are the pool hours?
The pool is open daily from 7:00 am to 10:00 pm to hotel and day-spa guests.