Frequently Asked Questions
- Is there parking available?
Yes, complimentary parking is included.
- Do I have to stay at the hotel to access the spa?
No, the spas accept day guests & hotel guests.
- What is the cancellation policy?
72-hour cancellation applies to all individual treatments. Full charges apply to any treatments cancelled within the policy. Our cancellation policy can be found on our Spa Etiquette page. The Corporate Group cancellation policy is 30-days prior. Full charges apply to any treatments cancelled within the policy.
- How old do you need to be to visit the spa?
Guests must be 16 years of age or older to have spa treatments.
- What are your opening hours?
Daily from 9:00 a.m. – 5:00 p.m (Group bookings can be made outside these hours by request).
- How far ahead should reservations be made?
We recommend that you book as soon as possible. Within three weeks of arrival, availability can be limited, especially on weekends and during holiday periods.
- Do you accept US Dollars?
- What should I bring?
Please plan to arrive 30 minutes prior to your appointment time to register and change before your treatment. Arriving just in time will cheat you of precious minutes of your service. We complete each experience punctually so the next client will not be delayed. A robe and slippers will be provided. You are advised to leave your valuables at home as the spa cannot assume responsibility for lost or misplaced items.
- Can we eat on site?
Yes, we are pleased to offer our guests a selection of spa cuisine in our lounges. We recommend pre-ordering lunch at check in. Alternatively, we also offer a fine dining experience at our Inn on the Twenty Restaurant.
- Is the site accessible for people with reduced mobility?
Yes. Please mention your needs at the time of booking so we can accommodate you.
- Do you accept groups? Do you have special group rates?
Yes, we accept groups for a corporate retreat, a bridal party or a girls’ getaway.
We offer discounts for Corporate Groups based upon: 6+ Guests = 10% discount (Monday-Friday only) (Individual treatments only, RMT massage & packages not included).
Reserve Your Treatment
We encourage you to book in advance to ensure ultimate relaxation. Call 905-562-8728 to book your treatment.