100 Fountain Spa FAQ

Yes, we welcome day spa guests seven days a week.

Guests with a booked treatment are invited to enjoy full access to the spa facilities for the entire day.

Yes, day passes are available daily from 9:00 a.m. to 9:00 p.m. and include access to:

• Outdoor pool
• Indoor pool
• Jacuzzi
• Dry saunas

Day passes are:

• $75 per person
• Available on a first-come, first-served basis
• Must be purchased in person (not available to book in advance)

Guests receive a locker in the upper changeroom and towel. Please bring your own sandals.

To check availability before arrival, call 905.468.2123 ext. 407399 (note: passes cannot be held over the phone).

Day passes are complimentary for hotel guests and guests with spa treatments.

Please note: Access to the hot spring pool is prioritized for hotel guests. Day pass guests may book available time slots upon arrival (advance bookings are not available).

Yes, complimentary on-site parking is available for all guests.

No. Day guests are welcome Monday through Friday (excluding holidays).

For weekends and holidays, day spa appointments can be booked up to two weeks in advance, subject to availability. Some blackout dates may apply during peak periods.

Guests with a booked treatment enjoy full access to spa facilities for the day.

Individual treatments: 72-hour cancellation policy (full charges apply within this window)

Corporate groups: 30-day cancellation policy

Ages 12+: facials and nail services (excluding Serenity Ritual)

Ages 16+: all other treatments and access to hot pools

Guests under 18 must be accompanied by a parent or legal guardian during treatments.

Spa & hot spring pools: 9:00 a.m. – 9:00 p.m. daily

Hotel pool facilities: 8:00 a.m. – 10:30 p.m. daily

Hotel guests enjoy access from 2:00 p.m. on arrival day until 12:00 p.m. on departure day.

We recommend that you book as soon as possible. Within three weeks of arrival, availability can be limited, especially on weekends and during holiday periods.

We recommend booking as early as possible. Availability may be limited within three weeks of arrival, especially on weekends and holidays.

Please arrive 30 minutes early to check in and change.

We provide:

• Locker
• Robe
• Towels

Please bring:

• Slippers/sandals
• Bathing suit
• Workout attire (if visiting the fitness room)

We recommend leaving valuables at home, as the spa is not responsible for lost items.

Yes, we accept US currency.

Yes, spa cuisine is available and can be enjoyed in Vintages Wine Bar & Lounge or by the indoor or outdoor pool. We recommend pre-ordering lunch at check-in.

Yes, children 12 years and older are welcome.

Please note the spa is a quiet, relaxation-focused environment, and guests are asked to respect this atmosphere.

Yes, the spa is fully accessible by elevator, and hydraulic treatment beds are available. Please let us know your needs at the time of booking.

Yes, we welcome groups for corporate retreats, bridal parties, and social getaways.

Corporate group offer:

• 6+ guests: 10% discount (Monday–Friday only)
• Applies to individual treatments only (excludes RMT massage and packages)

Yes, our massage therapists are registered with the CMTO, and reflexologists are registered with the RRCO.

Insurance receipts are available upon request.

Please note:

• Our team consists of male and female therapists. Although we try to accommodate requests, we cannot guarantee preferences.
• Receipts are not issued for missed appointments or services paid by gift card.

Yes, a curated selection of spa products is available in our retail boutique to continue your experience at home.

To ensure all guests have access, hot spring pool use is managed through a same-day reservation system.

• Book upon arrival or at check-in
• 20-minute sessions
• Up to 10 guests per time slot
• Open daily: 9:00 a.m. – 9:00 p.m.
• Ages 16+ only