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Reservation FAQ


Check-in: 3 pm
Check-out: 11 am

Early arrivals and late departures

If your room can be made available prior to 3:00pm we will be happy to check you in, otherwise, we can store your luggage and you are welcome to use the hotel's facilities. While you may certainly request an early check-in, we are unable to guarantee this request.

Guaranteed reservations and deposits

Credit card is required at time of reservation in order to guarantee your booking.

Cancellation policy

Cancellations must be received up to 72 hours prior to arrival date so as to avoid any penalties or fees. Cancellations after this time are subject to one night's room and tax charges, or alternate penalties as applies to special packages or promotions.

Pet policy

Small dogs only and 15 lbs or under are welcome to stay with you in one of our designated pet-friendly exterior access rooms. Please reserve early to avoid disappointment as pet rooms are limited.  

A fee of $35 per room, per night, plus tax will apply. Maximum 2 pets per room. Pets are to be crated if left unattended in the guestroom at any time, in particular during housekeeping’s servicing of guestroom and for evening turndown. Pets must be leashed at all times and are not permitted in the Lounge, Restaurant, Spa or Health Club in accordance with Health Regulations. Guests are responsible for ensuring pets do not disrupt other guests. Additional fees will apply in the event of damage or maintenance required as a result of the pet. Read more...

Accepted Credit Cards

American Express, Diners / Enroute, Discover, Mastercard, Visa

Resort Fee

Our resort fee is $15.00 to include the addition of valet parking and high speed internet access.
This fee allows us to enhance your experience by offering the following services at no additional charge:
Complimentary on-site parking
Complimentary wireless internet access
24 hour shuttle service within old town Niagara-on-the-Lake
Unlimited use of our fitness centres and swimming pools
Optional participation in resort activities (cooking demonstrations, health & wellness seminars, wine cellar tours, fitness classes and more)

Contact Information:

Toll Free: 1-888-669-5566
Prince of Wales: 905-468-3246
Queen's Landing: 905-468-2195
Pillar and Post: 905-468-2123

To contact room reservations:
To contact spa reservations:



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