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Reservation FAQ


Check-in: 3 pm
Check-out: 11 am

Early arrivals and late departures

If your room can be made available prior to 3:00pm we will be happy to check you in, otherwise, we can store your luggage and you are welcome to use the hotel's facilities. While you may certainly request an early check-in, we are unable to guarantee this request.

Guaranteed reservations and deposits

Credit card is required at time of reservation in order to guarantee your booking.

Cancellation policy

Cancellations must be received up to 72 hours prior to arrival date so as to avoid any penalties or fees. Cancellations after this time are subject to one night's room and tax charges, or alternate penalties as applies to special packages or promotions.

Dog Policy

Guests travelling with their dogs are welcome to book one of our dog-friendly guestrooms. Dogs and their owners must adhere to our dog policy, and we encourage guests to book early as dog-friendly rooms are limited.

Accepted Credit Cards

American Express, Diners / Enroute, Discover, Mastercard, Visa

Contact Information:

Toll Free: 1-888-669-5566
Local: 905-468-41166
To contact room reservations:



Cozy Niagara-on-the-Lake escape in the heart of wine country.

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