Please read our COVID-19 Update.

COVID-19 Update

Updates

November 23, 2020

A Message to our Valued Guests:

As we continue to follow the recommended government and local public health guidelines to keep our guests and our employees safe, we ask that you please be patient and kind with us as we adjust to these changing guidelines. Upon check-in, all guests will be subject to our screening procedures which include a series of questions regarding your health and recent travel history.  All Vintage Hotel team members will be wearing masks and our guests are required to do so in public spaces as well, as mandated under local by-laws.  We do ask that you bring your own mask with you.

We will contact you either by phone or by email whenever possible, should it be necessary for us to change a part of your stay with us. 

And of course, should you wish to cancel your reservation due to any updated restrictions or if you are feeling unwell, we will do so without any penalty even on your date of arrival.    

Please continue to check this website for updates and also refer to the covid-19.ontario.ca website to find out what level and which regional public measures are in place for the area.     

In addition, please note that the Canada USA Border closure extension is in place until at least December 21, 2020.


The following Vintage Hotels properties are open:

Queen’s Landing

Hotel is open for overnight stays Friday and Saturday evenings and will be open daily from Sunday, December 20th to Saturday, January 2, 2021.  Hotel Amenities that are open include our indoor swimming pool.  Luxury Travel Advisors are available from 9:00 a.m. to 6:00 p.m. daily to assist with room reservations and can be reached at 1 888 669 5566, or you can reserve online here.

Tiara Restaurant

Open Friday and Saturday for breakfast lunch and dinner; Open Sunday for breakfast. In-room dining will always be available. For reservations and hours click here. 

Bacchus Lounge

Open Fridays at 12:00 p.m. for pasta night. Open Friday and Saturday for lunch and dinner from noon.

Please note that based on current regulations for the Niagara Region, Restaurant Dining is limited to members of the same household, to a maximum of 4 guests, otherwise in-room dining will be offered.


Pillar and Post

Hotel is open daily for overnight stays. Hotel Amenities that are open include our indoor and outdoor heated swimming pools. Luxury Travel Advisors are available from 9:00 a.m. to 6:00 p.m. daily to assist with Room reservations and can be reached at 1 888 669 5566, or you can reserve online here.

Cannery Restaurant

Open daily for breakfast lunch and dinner from 7:30 a.m.  In-room dining will always be available. For reservations and hours click here.

Vintages Wine Bar & Lounge

Open daily from 12:00 p.m. to 11:00 p.m.

Please note that based on current regulations for the Niagara Region, Restaurant Dining is limited to members of the same household, to a maximum of 4 guests, otherwise in-room dining will be offered.

100 Fountain Spa

Our spa is open daily. However, we are operating at a reduced capacity, and therefore services are limited and available only to overnight hotel guests on weekends and through the Holiday Season. Limited availability for Day Guests Monday through Friday (excluding Hotel common facilities). Luxury Spa Advisors are available from 9:00 a.m. to 6:00 p.m. daily to assist with Spa reservations and can be reached at 1 888 669 5566.

Spa memberships, Day Passes and Health facilities at all properties are suspended until further notice as a result of current restrictions and limitations on capacity.


Prince of Wales Hotel

Hotel is open daily for overnight stays. Hotel Amenities that are open include our indoor swimming pool.  Luxury Travel Advisors are available from 9:00 a.m. to 6:00 p.m. daily to assist with Room reservations and can be reached at 1 888 669 5566, or you can reserve online here.

Noble Restaurant  

Open daily for breakfast lunch and dinner.  In-room dining will always be available. For reservations and hours click here.

Churchill Lounge

Open daily from noon. Lunch is available from 12:00 p.m. to 5:00 p.m.; light fare from 5:00 p.m. to 10:00 p.m.

The Drawing Room

Open daily from 12:00 p.m. to 5:00 p.m. for Afternoon Tea.

Please note that based on current regulations for the Niagara Region, Restaurant Dining is limited to members of the same household, to a maximum of 4 guests, otherwise in-room dining will be offered.

Secret Garden Spa

Our spa is open Thursday, Friday, Saturday, Sunday and Monday. Luxury Spa Advisors are available from 9:00 a.m. to 6:00 p.m. daily to assist with Spa reservations and can be reached at 1 888 669 5566.

Spa memberships, Day Passes and Health facilities at all properties are suspended until further notice as a result of current restrictions and limitations on capacity.


Millcroft Inn

Effective Monday November 23rd to at least Sunday December 20th – Hotel is open daily for overnight stays only. Hotel amenities that are open include Room Service.  Please note that our spa, indoor and outdoor swimming pools, outdoor hot pools and polar plunge pool will be temporarily closed as a result of new Government restrictions.

Luxury Travel Advisors are available from 9:00 a.m. to 6:00 p.m. daily to assist with room reservations and can be reached at 1 888 669 5566, or you can reserve online here.  

*Please note, this property is located in the Region of Peel.

Headwaters Restaurant and Lounge      

Please note that in restaurant dining is currently restricted based on the current government regulations, however in-room dining will always be available.
For reservations and hours click here.

Millcroft Spa

Our Spa will be temporarily closed for at least 28 days, Monday November 23rd to Sunday December 20th as a result of new Government restrictions.

Spa memberships, Day Passes and Health facilities at all properties are suspended until further notice as a result of current restrictions and limitations on capacity.

Luxury Spa Advisors are available from 9:00 a.m. to 6:00 p.m. daily to assist with Spa reservations and can be reached at 1 888 669 5566.


Inn On The Twenty

Hotels is open daily for overnight stays. Luxury Travel Advisors are available from 9:00 a.m. to 6:00 p.m. daily to assist with Room reservations and can be reached at 1 888 669 5566, or you can reserve online here.  

Inn On the Twenty Restaurant 

Open daily for breakfast lunch and dinner. In-room dining will also be available. For reservations and hours click here.

Please note that based on current regulations for the Niagara Region, Restaurant Dining is limited to members of the same household, to a maximum of 4 guests, otherwise in-room dining will be offered.

Spa on the Twenty

Our spa is open Friday, Saturday and Sunday. We are operating at reduced capacity to ensure proper physical distancing. Luxury Spa Advisors are available from 9:00 a.m. to 6:00 p.m. daily to assist with Spa reservations and can be reached at 1 888 669 5566.


Jordan House Hotel

Hotels is open daily for overnight stays. Jordan House Tavern is open daily from 11:00 a.m.     


The following Vintage Hotel property is currently closed and expected to re-open in the spring: 

Moffat Inn

Our Cancellation Policy includes the Following:

To view our cancellation policy click here. If you booked through a third-party travel site like Expedia or Booking.com, you will need to contact them directly to cancel.


Vintage Hotels Duty of Care Policy

MAY 20, 2020 – 4:00 P.M. EST

To ensure the safety and well-being of our guests and staff members, we are diligently developing updated Duty of Care policies and procedures for all areas of our business. These policies and procedures will outline the mandatory safety and disinfecting measures our company will implement upon opening to combat COVID-19 and to provide a safe and sterile environment within our properties. Compliance with the Ontario Public Health regulations and the CDC is of utmost importance to us as we build this policy.

Stay safe, stay healthy.

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