Please read our COVID-19 Update.

COVID-19 Update


March 31, 2022

A Message to our Valued Guests:

The Province of Ontario has removed the mandatory masking requirement for most settings. As a company we request that our guests and team members remain kind, considerate and respectful toward those who choose to wear a mask or not wear a mask while at our hotels.

All Vintage Hotel properties are open for overnight stays and in-restaurant dining, with some restrictions in place. 

Please note that the sauna will remain closed at Secret Garden Spa until further notice.

Please read below for how the current regulations may affect your visit.  

Vintage Hotels Spas

  • 100 Fountain Spa at the Pillar & Post is accepting Day Spa Guests, Monday through Friday, excluding holidays. *Facilities are included if day-spa treatments are over $100+ per person. Treatments less than $100 are subject to an additional fee of $35 + tax per person. Please note that Day Spa Guests will have limited access to the facilities for two hours prior to your treatment and one hour after your treatment ends.
  • Secret Garden Spa at the Prince of Wales Hotel is accepting Day Spa Guests with no access to the indoor pool, whirlpool, sauna, and gym.
  • Spa on the Twenty at the Inn On The Twenty is accepting Day Spa Guests daily. 
  • Millcroft Spa is accepting Day Spa Guests Monday – Friday. Day passes are available Monday – Friday from 9:00 a.m. – 6:00 p.m. on a first come first serve basis and can be purchased by calling (519) 941-8111 ex. 5357 directly, day of and cannot be purchased in advance. Facilities are included if day-spa treatments are over $100+ per person. Treatments less than $100 are subject to a day-pass fee of $35 + tax per person Day Spa facility access is from 9am – 6pm  (Access is included 2-hours prior to treatment time and anytime after until 6pm)

In accordance with the College of Massage Therapists of Ontario (CMTO), our Registered Massage Therapist’s (RMT) as well as the guest are required to wear a mask during the massage service as massage therapy is deemed a health care practice.

*Due to the ever changing regulatory landscape; and accompanying shift in guest expectations, we’ve made the decision to fully suspend our Day Pass and Spa Membership Programs within our Niagara-on-the-Lake properties.  And, we will continue to move forward with caution.  As this climate continues to evolve, we will likely revisit all programs in the fall. Day passes are available at Millcroft Inn & Spa only.

**Ontario Spas do not require proof of vaccination for entry and therefore physical distancing remains a requirement as per the government of Ontario’s Public Health regulations. Please view regulations here.

Reservations and Screening Details

Please continue to check this website for updates and also refer to the website to find out what Regional public measures are in place in Ontario. 

Luxury Travel Advisors are available from 8:00 a.m. to 8:30 p.m. daily to assist with room reservations and can be reached at 1 888 669 5566, or you can reserve online here.

Luxury Spa Advisors are available from 9:00 a.m. to 5:30 p.m. daily to assist with Spa reservations and can be reached at 1 888 669 5566.

US Traveler Information

Canada is now allowing entry to American citizens and permanent residents, who are currently residing in the United States, and have been fully vaccinated at least 14 days prior to entering Canada for non-essential travel.

Subject to limited exceptions, all travellers must use ArriveCAN (app or web portal) to submit their travel information. If they are eligible to enter Canada and meet specific criteria, fully vaccinated travellers will not have to quarantine upon arrival in Canada. Please review prior to traveling:

All Vintage Hotel properties have been awarded the #SafeTravels Stamp by the Tourism Association of Ontario and the WTTC, which is recognized globally for adopting proper, standardized health and hygiene protocols.

Book NowFind a Hotel