January 14, 2021
A Message to our Valued Guests:
Please note that effective immediately, the entire province of Ontario has entered into another provincewide State of Emergency. As of Thursday January 14th, the government has issued a stay-at-home order for at least 28 days, requiring everyone to remain at home. In compliance with the enhanced shutdown measures, all Vintage Hotels will be closed up to and including February 10, 2021.
Our Luxury Travel Advisors will be reaching out to all of our guests and cancelling all Hotel, Dining and Spa reservations up to February 10th. If you had an advance deposit on your reservation, please be assured that we will process a refund.
Please don’t hesitate to reach out to plan a future visit by contacting us at 1-888-669-5566 or firstname.lastname@example.org from 9:00 a.m.- 6:00 p.m. daily. As we continue to follow the recommended government and local public health guidelines to keep our guests and our employees safe, we ask that you please be patient and kind with our reduced team as we adjust to these changing circumstances. We look forward to welcoming you back in the not too distant future!
Please continue to check this website for updates and also refer to the covid-19.ontario.ca website to find out what level and which Regional public measures are in place in Ontario.
In addition, please note that the Canada USA Border closure extension is in place until at least February 21, 2021.
The following Vintage Hotel properties are temporarily closed:
PILLAR AND POST (EXPECTED RE-OPENING, February 11, 2021)
Vintages Wine Bar & Lounge
100 Fountain Spa
Prince of Wales (EXPECTED RE-OPENING, February 11, 2021)
The Drawing Room
Secret Garden Spa
Millcroft Inn & Spa (EXPECTED RE-OPENING, February 11, 2021)
Millcroft Spa & Centre for Wellness
Queen’s Landing (expected re-opening, april 1, 2021)
Inn on the twenty (expected re-opening, february 12, 2021)
Inn On The Twenty Restaurant
Spa On The Twenty
Jordan House (expected re-opening, April 1, 2021)
Jordan House Tavern
Moffat Inn (Expected re-opening, spring 2021)
Our Cancellation Policy includes the Following:
To view our cancellation policy click here. If you booked through a third-party travel site like Expedia, TravelZoo or Booking.com, you will need to contact them directly to cancel.
Please note that our Luxury Travel Advisors will be reaching out to all of our guests and cancelling all Hotel and Spa reservations up to February 10th. If you had an advance deposit on your reservation, please be assured that we will process a refund.
Vintage Hotels Duty of Care Policy
MAY 20, 2020 – 4:00 P.M. EST
To ensure the safety and well-being of our guests and staff members, we are diligently developing updated Duty of Care policies and procedures for all areas of our business. These policies and procedures will outline the mandatory safety and disinfecting measures our company will implement upon opening to combat COVID-19 and to provide a safe and sterile environment within our properties. Compliance with the Ontario Public Health regulations and the CDC is of utmost importance to us as we build this policy.
Stay safe, stay healthy.