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Privacy Policy

This statement discloses the privacy practices for the Vintage Hotels. Vintage Hotels has created this privacy statement in order to demonstrate our firm commitment to privacy. The following statement discloses our information gathering and dissemination practices for Vintage Hotels. Vintage Hotels will not disclose or sell any of your personal information, including your name, address, credit-card number, shopping, or transaction history to any third party prior to obtaining your permission or unless otherwise required or permitted by law. Vintage Hotels is a strong advocate of permission marketing. This means you will receive information pertinent to our product offerings only.

1. Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor. Vintage Hotels gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

Every newsletter we send out has an unsubscribe link at the bottom. Simply click on that link and you will be removed from that newsletter's list.

Send written opt-out requests to the following postal address:
Vintage Hotels
P.O. Box 1180
155 Byron Street
Ontario, L0S 1J0, Canada

Call the following telephone number: 1-888-669-5566

2. Reserve and Purchase:

Our site uses an order form for customers to reserve and purchase travel services. We collect your contact information (like your email address), financial information (like your account or credit card numbers), and demographic information (like your zip/postal code). Where necessary, we will share information about you and your purchase with our restaurants, spa and other internal departments. We will only provide the necessary information to ensure your information is protected. Internal Departments (i.e. Our Spas, Wine Country Trolley Tour Company etc.) will only use your credit-card information to process your ticket(s) or reservation(s).

3. Protections and Security:

Security of our guests is of utmost importance to Vintage Hotels. Credit card information, names, addresses, e-mail addresses and any other personal information that guests may provide within Vintage Hotels are safeguarded by using industry standard practices both online and offline.

4. Contests

We run contests on our site in which we ask visitors for contact information (like their email address) and demographic information (like their zip/postal code, age, etc). We use contact data from our contests to send subscribers information about our company and promotional material about our destination. Users may opt-out of receiving future mailings; Please see the choice/opt-out section above.

5. Wine Club/Spa Newsletter

Our Wine Club and/or Spa Newsletter Sign-up asks visitors for contact information (like their email address) and demographic information (like their zip/postal code and age). We use contact data from our Wine Club/Spa Newsletter to send subscribers information about special offers and promotional information about the destinations they have selected. Users may opt-out of receiving future mailings; please see the choice/opt-out section above.

6. Links

This web site contains links to other sites. Please be aware that Vintage Hotels is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by Vintage Hotels, TixHub and Synxis.

7. Special Offers

We send all reservations and new members a welcoming email. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users, we present the option to not receive these types of communications. Please see our choice and opt-out above.

8. Site and Service Updates

We may, at times, also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues via email. (i.e. a new internet provider, an update of our e-technology, booking engine, etc)

9. Cookies

Many Web sites, including Vintage Hotels , may use cookie technology to help our customers navigate more efficiently. The cookie is a small text file that resides on your hard drive. From time to time, our site will request the cookie from your browser so that we can retrieve the stored information. This prevents you from having to provide the same information over and over again. Knowing how you use the site enables us to better tailor our content and services to most effectively suit your needs. Vintage Hotels never uses cookies to store personal information, such as credit-card numbers, nor can any web site other than ours read the information we store in the cookie.

Please note that with most browsers, a user can set the preferences to show a warning each time a cookie request is received. You can also set the browser not to accept cookies at all. However, to make your experience at Vintage Hotels as convenient as possible, we suggest that you allow your browser to accept cookies.

10. Correct/Update

Vintage Hotels gives users the following options for changing and modifying information previously provided:
Send mail correct/update requests to the following postal address:

Vintage Hotels
P.O. Box 1180
155 Byron Street
Ontario, L0S 1J0, Canada

Call the following telephone number: 1-888-669-5566

11. Stated Prices

Unless otherwise stated, all prices are per person, per day, based on double occupancy, for specific room-type categories (usually Traditional) and subject to availability at time of booking on selected arrival and departure dates. Airfare, transfers, port charges, car-hire, train fare, gratuities and government fees are additional unless otherwise specified. Rates are valid at time of posting to the internet. Offers are capacity controlled and may be withdrawn at any time without notice. Some restrictions and blackout periods may apply. Vintage Hotels is not responsible for errors of omission or information that may occur as a result of the transfer of information from selected third parties, technical or human error.

12. Notification of Changes and Consent

If we decide to change our privacy policy, we will post these changes on our Homepage. This way, our subscribers, users and visitors to our site are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time of collection, we would notify users via email and obtain consent upon your arrival. Users will have the choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

13. E-Gift Card Anti-Spam Policy

As a recipient of a Vintage Hotels or Food Niagara E-Gift Card you will receive a one-time email because someone has sent you an e-gift card purchased through our website(s). In accordance with Canada's Anti-Spam Legislation you will not be added to any email lists or send any further communications not related to the gift card. If you have any questions, please feel free to email us.

14. Vintage Hotels

Vintage Hotels are comprised of the following properties and their respective websites:

Prince of Wales
Queen's Landing
Pillar and Post
Millcroft Inn & Spa
Moffat Inn
The Parlour Inn
Inn On The Twenty

15. Vintage Hotels

This policy will be updated as we continue to study privacy issues. If you have any questions or concerns please do not hesitate to contact the .

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