Reservation FAQ

Check-in/out

Check-in: 4 pm
Check-out: 12 pm

Early arrivals and late departures

If your room can be made available prior to 4:00pm we will be happy to check you in, otherwise, we can store your luggage and you are welcome to use the hotel's facilities. While you may certainly request an early check-in, we are unable to guarantee this request.

Guaranteed reservations and deposits

Credit card is required at time of reservation in order to guarantee your booking.

Cancellation policy

Cancellations must be received up to 5 days prior to arrival date so as to avoid any penalties or fees. Cancellations after this time are subject to one night's room and tax charges, or alternate penalties as applies to special packages or promotions.

Forty eight (48) hour cancellation policy is required for spa treatments.

Accepted Credit Cards

American Express, Diners / Enroute, Discover, Mastercard, Visa

Contact Information:

Toll Free: 1-800-383-3976
Local: 519-941-8111

To contact Room Reservations: reservations@vintage-hotels.com
To contact Spa Reservations: mcres@vintage-hotels.com