Reservation FAQ

Check-in/out

Check-in: 4 pm
Check-out: 12 pm

Early arrivals and late departures

If your room can be made available prior to 4:00pm we will be happy to check you in, otherwise, we can store your luggage and you are welcome to use the hotel's facilities. While you may certainly request an early check-in, we are unable to guarantee this request.

Guaranteed reservations and deposits

Credit card is required at time of reservation in order to guarantee your booking.

Cancellation policy

Cancellations must be received up to 5 days prior to arrival date so as to avoid any penalties or fees. Cancellations after this time are subject to one night's room and tax charges, or alternate penalties as applies to special packages or promotions.

Forty eight (48) hour cancellation policy is required for spa treatments.

Pet Policy

Small cats and dogs 30 lbs or under are welcome to stay with you in one of our Croft rooms. Other pets are at the discretion of the Hotel Management. A fee of $35 per room, per night, plus tax will apply. Maximum 2 pets per room. Pets are to be crated if left unattended in the guestroom at any time, in particular during housekeeping’s servicing of guestroom and for evening turndown. Pets must be leashed at all times and are not permitted in the Lounge, Restaurant, Spa or Health Club in accordance with Health Regulations. Guests are responsible for ensuring pets do not disrupt other guests. Additional fees will apply in the event of damage or maintenance required as a result of the pet.

Accepted Credit Cards

American Express, Diners / Enroute, Discover, Mastercard, Visa

Contact Information:

Toll Free: 1-800-383-3976
Local: 519-941-8111

To contact Room Reservations: reservations@vintage-hotels.com
To contact Spa Reservations: mcres@vintage-hotels.com